Internal Customer Service – Campbellfield Melbourne

Expired on: Jun 12, 2021

About the business

D & R Henderson is a leading Australian manufacturing company operating in the timber & decorative board industry for over 50 years.

About the role

In this role, you will be required to:

  • Organise, plan and schedule daily delivery runs
  • To be able to effectively manage all administration functions of a branch warehouse
  • To process customer inquiries efficiently as per company procedures
  • To assist and support the sales team to achieve budget for product mix sales
  • Liaise with internal key stakeholders areas to ensure timely delivery of products
  • To develop and enhance relationships with customers in a competitive market
  • Complete the regular review and adjustment of stock levels to ensure efficiency is continually achieved
  • Complete stocktakes, investigate and report
  • Ongoing order management for all orders within area of responsibility once released to the warehouse
  • Repack customer orders as required through safe manual handling
  • Maintains the confidentiality of all information relating to staff, customers and business affairs
  • Contribute to ensuring a safe and harmonious work environment, in full support of the companies objectives and in accordance with policies and procedures
  • Contribute to the continuous improvement of the manner in which duties are conducted
  • Be able to support the warehouse in an operational manner including the general cleanliness and tidiness, in line with company procedures as needed
  • Ensure that company’s occupational health, safety and environmental standards and systems are adhered to at all times in line with company policies and procedures 

Skills and experience

  • Experience handling particleboard/ panel material is favourable though not essential
  • Good knowledge of the Melbourne metropolitan areas
  • Good communication skills
  • Intermediate Computer Literacy
  • Knowledge of stock control on a minimum/maximum system
  • Ability to maintain computerised records
  • Ability to maintain warehouse in an approved manner
  • Ability to communicate effectively with customers over the phone and in person & any other adhoc duties as required.

Short-listed applicants should be prepared to undertake a full pre-employment medical check which includes drug and alcohol screening.

Applications to:

Human Resources, D & R Henderson Pty Ltd

Human.Resources@drhenderson.com.au

Enquiries to: 

National Sales Manager, D & R Henderson Pty Ltd

Email: Sales.Recruit@drhenderson.com.au

Applications close 4th June 2021

Job Category: Sales
Job Type: Full Time
Job Location: Melbourne
Sorry! This job has expired.